I believe the action of writing a text on real Kudo Card and putting it in a box is very important. I decided we should have a dedicated Kudo Card box in all our locations. I also really wanted to have a physical Kudo Card Wall, you know as a shared wall of fame… Further questions arose: should we collect all Kudo Cards in NL? And one step back, where are we going to put the Kudo Card box itself? I like to travel but to travel to RO for every Kudo Card or to the US is a bit much. Giving someone a physical Kudo Card will make more impression than writing an e-mail with a picture of a Kudo Card. I overall believe that physical is always better than virtual. So people in the NL get a voucher from bol.com of 25 euro, people in RO a voucher of 60 lei from emag.ro and people in the US a voucher of $ 30 from. Apparently it seems to be pretty big in the US from what I have heard. The US is easy, they have something called. Emag.ro also has e-vouchers and accepts Dutch credit cards. I just asked our colleagues what the biggest bol.com alternative in RO is, it is emag.ro. But… what about RO and US? Will our team members like a voucher of bol.com, does bol.com deliver in the US, would people mind paying 15 euros for sending a package to RO or the US? Or what would be a matching alternative? I think it is hard to find people in NL who can’t find anything they like on bol.com. I found out that bol.com has the option for e-vouchers, perfect. The value of the gift cards currently in the US is $30 and for RO it is 60 lei. I used the Big Mac Index to calculate the rewards for US and RO. However… 25 euro in RO has a different value than 25 euro in NL, the same as with 25 euro in US. We all know that rewards and bonuses didn’t work that well in some financial companies… I don’t know what small is for you or your employees but we decided to give the award a value of 25 euro in NL. Jurgen talks about a small reward, to make sure the reward itself won’t become the goal. How to publicly share Kudo Cards on all locations?.Do they accept gift cards of Netherlands-based bol.com in RO?.What should be the value of a gift card in every location?.Immediately we had three points of attention: Now, RES Software R&D has three locations, we develop and maintain software in Bucharest (RO), Den Bosch (NL) and Philadelphia (US). Management was OK with it, so we gave it a try to see if it works. We decided to just get started, and then we would inspect and adapt. Nevertheless, I then would prefer a limited implementation over no implementation at all. In my opinion, however, this would dilute the Kudo Card system. We could for example set a rule that someone only gets one gift card per month regardless of the number of Kudo Cards he or she received. I also told them that we could always adjust the system. That would simply indicate the manifestation of a more serious problem and some other things would then need to be worked on in our department’s culture first. My answer was very simple… if it happens that people start abusing the system we will stop. Suddenly a lot of questions were asked, including: what if people starting giving Kudo Cards to everyone? What if Jim gives one to Susan, and Susan always gives one back as token of appreciation? How will this impact the budgets that we have for the year-end bonus? Not a lot of money, but a small web shop gift card for every Kudo someone would receive. The R&D managers were totally in favor of the system, until they learnt that there would be money involved. I decided to make it a bottom-up approach: no involvement of the board, HR or others people higher up the scale. The first step was to discuss the system with the department managers to make sure we have their support and backup. If you decide to start with Kudo cards… how do you tackle it, what is your first next step… I don’t know for you but I can describe how we implemented Kudo Cards and what we are running into.
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