![]() ![]() To do a return, customers can make their way to either Motherswork Headquarters OR World. any other items at the discretion of Motherswork.Strictly no refund/exchange for the following: We are unable to facilitate any exchange or refund at our brick and mortar unless otherwise stated. Upon approval of return & refund request. A top up will be required if the value is higher.įor returns, the same value will be refunded as Motherswork voucher, excluding delivery charges, promotional discounts. Product(s) to be exchange must be of the same value or higher. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return within 7 days after delivery. If you receive a defective item, please contact us at with details of the product and the defect. We do not accept returns or exchanges unless the item you purchased is defective. Mothers Work will not issue refund for goods held by customs. You may wish to call the immigration authority to check on customs clearance before you proceed with your order. Please note that any taxes or duty imposed by the country's Immigration (at the discretion of the Authorities) if any is entirely payable to the recipient. Thereafter we will give you a shipping quotation and approximate shipping time. Local Assembly Service via Motherswork Delivery Teamĭo email us at with the product and shipping address. Orders which remain uncollected for 60 days from the self-collection confirmation email date shall be forfeited at the discretion of Motherswork Pte. Collection at our warehouse is available between Mondays and Fridays, excluding public holidays, from 9am to 12pm and 2pm to 4pm. Please contact our customer service at before heading to our warehouse. ![]() Orders that are not collected within 14 days will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743. ![]() Kindly arrange to collect your orders within 14 days after receipt of the e-mail. If you still do not receive an email, please contact our customer service at happens after you have received your confirmation email? If you do not receive an email after 5 working days, please check your spam or junk email folders. Important: Please do not collect your order(s) until you have received the self-collection confirmation email. If you have selected Self Collection Motherswork Great World during check-out, a self-collection confirmation email will be sent to you within 3-5 working days. Self-Collection is only available at Motherswork Great World, located at Great World City, The orders will be delivered on the next working day. We are unable to process Same Day Shipping for orders placed during weekends and public holidays. Buyers can expect to receive their orders on the same day after 12PM. Same Day Shipping will apply to orders placed before 12PM between Monday - Friday. For urgent orders, please use our Same Day Shipping at an additional charge of $10.ĭue to the developing COVID-19 situation, Express shipping will be changed to Same Day Shipping. Once items have been processed and picked up, our courier will normally deliver within the next day. Orders are processed and shipped Monday through Friday. Standard shipping usually takes three to five working days for the order to be processed and delivered. ![]() For orders below $60 there is a flat shipping rate of $6. Motherswork offers free standard shipping for all orders above $60. Motherswork only ships within Singapore currently. ![]()
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